Testimonials
"Sharon’s industry expertise has been instrumental to us in developing
a robust sales training program. Our group responded positively to Sharon’s
ability to deliver key messages in a non-invasive manner. She is highly
detailed in her delivery of our subject matter, all while keeping the
discussions enjoyable and rewarding to all she has met. I look forward to
again working with Sharon on future projects."
“Sharon facilitated an important internal discussion of our retail operations, drawing out actionable information from interviews and interactions with members of our team. She proved to be a truly skilled listener who quickly grasped the unique nature of how we run our business, helping us identify opportunities for improvement and enhancement of existing processes, specifically keying in on ways we can further our mission of delivering value to our clients.”
“We’ve had mystery shoppers before. They drop their information on your desk and you’re supposed to figure out what to do with it. This process is all encompassing. They give you all the information, then recommend what to do with the results. While facilitating, Sharon Tercha readily offered up examples from her experiences in each of our branches, which added credibility and created a great rapport with participants. She didn’t just tell them what to do or chastise them for their mistakes. She listened, inspired good discussion and reached our people on a personal level. It was clear that she cared about our organization and wanted to take our people to the next level. It was refreshing, well received and is clearly helping us grow.”
Nicholas DeMedio, SPHR
Vice President of Human Resources
Royal Bank America
“Sharon facilitated an important internal discussion of our retail operations, drawing out actionable information from interviews and interactions with members of our team. She proved to be a truly skilled listener who quickly grasped the unique nature of how we run our business, helping us identify opportunities for improvement and enhancement of existing processes, specifically keying in on ways we can further our mission of delivering value to our clients.”
Marc Sanders
Vice President-Marketing
Royal Bank America, Narberth, PA
“We’ve had mystery shoppers before. They drop their information on your desk and you’re supposed to figure out what to do with it. This process is all encompassing. They give you all the information, then recommend what to do with the results. While facilitating, Sharon Tercha readily offered up examples from her experiences in each of our branches, which added credibility and created a great rapport with participants. She didn’t just tell them what to do or chastise them for their mistakes. She listened, inspired good discussion and reached our people on a personal level. It was clear that she cared about our organization and wanted to take our people to the next level. It was refreshing, well received and is clearly helping us grow.”
Terrie Krukenberg
Sr. Vice President-Business Development
ESB Bank, Pittsburgh, PA